Seller's cost to honor the contract is 400 usd, and if not, we are going to lose 4000 usd, Alibaba just don't give a shit. The payment is pending, so the seller has not been paid, it's flagged as possible fraud or stolen credit card. The Reddit user, for example, bought a defective item online. This a common M. It doesn't extend to bank transfers. g. I filled a claim with PayPal after an unsuccessful refund with alibaba. They will report it to there financial institute as a charge they didn’t charge. Some things may have changed since my time with Apple (re: u/DavidXGA's comment), back then at least a chargeback would just get the card itself restricted and definitely be a hassle. If the above isn't an option, stop by your local police department and file a police report for theft. When they arrived, they had stains all over them and were completely different than the samples we received. Some Disputes are completed without a chargeback. Or the merchant can tell the CC that the refund has been issued (and provide proof). Now, on the front page of Coinbase it says that I owe an amount of $0. 1. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. Yes chargebacks are bad and could get your account banned. Chargebacks are not intended to be used simply because you're unhappy with the good or service. Not that my sales increased dramatically because of it, but I sure as hell have been selling more more I ever did before. you work it out with the supplier. Thanks heaps!! Was the order on Dec 17th, 22 gone. Chargeback essentially means you're accusing the company of fraud and demand your money back. •. Only the quotation. 2 - 3 years account age. Just keep in mind that you might wanna start it ASAP as it could take up to 30 business days for your bank to do anything and in worst case scenario’s up to 60. Explain the issue. My total gross profit in four weeks is just over £5k, working at around 46% margin, and this is a fresh business. ago. You should also have the option to "return" and the process will begin on Klarna by pausing your payment and waiting 14 days from the merchant. We have never lost a “unacceptable” product chargeback due to this set up. You may have to pay the chargeback fees if the dispute is successful, ranging from $15 to $100. Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. Alibaba is a site for whole sale purchases with many products having minimum order quantities. Getting a refund from Google is not a chargeback. The address of delivery. If the dispute is valid, you will be asked to respond with your side within 5 days. What happens if I do a chargeback on AliExpress? Long story short, I got scammed by a seller with a counterfeit product (something kinda similar to photos but not it), disputed and Aliexpress gave partial refund only, ignoring my requests to send it back to seller because the item is "still usable". Only if she wins the chargeback. Give the seller a one star review and most importantly mention the denied refund. I don't recommend you sharing this item asin online because everyone would jump on the listing. Hello What happens if I disputed a charge of let's say $5 and then the bank returned the money to my account and started an investigation. A chargeback works its way from the issuing bank through the card network and to the merchant's acquiring bank. It’s SNAD they don’t cover. However you can do a ‘chargeback’ on either a debit or credit card as it isn’t legal protection but is simply something offered by the card companies. A few days later the bank decides that the merchant has the right and then the bank tries to take that $5 back from my account and find that there is no money in my account. I emailed/chat with aliexpress, they did not help as well, finally talked to my bank, Chase, and they did a chargeback, reasoning high cost of shipping and not getting any response from seller. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. A Visa debit chargeback is similar to traditional credit card chargebacks: a customer calls the bank with a complaint, and funds previously credited to the merchant go back to the cardholder. UPS only provided an answer about the case/investigation to the Seller and I was left hanging for MONTHS. We would like to show you a description here but the site won’t allow us. Alibaba is legit. There are several reasons why an issuer might decline a transaction. Here is what you need to know to win CBs when you get them. Banks may also include customer claims on Checks, ACHs, etc under "Disputes". Now alibaba request to pay 2000usd for storage fees The whole situation is beyond belief. First, reach out to the company that sold the product or service to you. If the dispute is valid, you will be asked to respond with your side within 5 days. If Alipay payment processor don't have internal dispute resolution then how they defend their seller for a chargeback? comments sorted by. " In this context, the word dispute. If they’re refusing to provide service, you can get a 120 day extension based on the date of expected receipt (date they terminated), no more than 540 days since the original charge. I've provided evidence and requested my bank to raise a chargeback but was told as the transaction is over 120 days old they can't pass it to Mastercard. I know it was Chinese New Year, but on Alibaba they say they wont be available only between Feb. Alibaba (BABA 0. To be 100% sure, the only way for an online merchant to win a chargeback for a card not present transaction is to do the following. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. I sell high ticket items and my AOV is roughly $850. The reason was poor quality of goods. I did a chargeback because my 8yo son got some nonsensical $250 fee in an app. Since you seem to know who the seller is, you can go to their shop, click on Contact Seller and send a Convo. Almost all platforms are vulnerable to chargebacks, because it’s not the. Try re-opening it or appealing. The only recourse you have is through your credit card company and a. wessneijder • • 6 yr. I've read cashapp will close your account if you initiate a chargeback. But no refund! : r/Alibaba. thanks. It's located in settings>payments>shopifypaymants:manage. These are big orgs with lots of people and many of these to do so you can imagine theres some batch processing time before it ever gets to you. View community ranking In the Top 10% of largest communities on Reddit. Another idea, find a Rolling Tray or smoking accessories manufacturer on alibaba and send them a message. Yeah. Upload the video and or the pictures as evidence. The seller put a fake tracking info showing completely different. Being told you can’t return an item that isn’t defective and doing a chargeback is effectively fraud. Our supplier is refusing to refund us unless we send items back. Not only that but a few of the charges were labeled as being sent to individuals directly with common sounding almost stereotypical Chinese names instead of businesses like "Zhou Wei" or "Hui Chang" One charge in particular was labeled as a website address for an Alibaba looking site that sells "mobile signal boosters" and was identified by. The price is USD489 include shipping in our alibaba store . I've also tried a Visa card. Definitely do a chargeback, just make sure you can provide a simple and convincing case for your credit card company. We did not sign any documents talking about refund terms. I decided to go ahead and place a second. After a couple of weeks or so the dispute will be settled and you'll get your money back. Look at their credentials on alibaba. Save up for physical stock (not from AliExpress) before starting if you really need to. I'm not so sure about the 90 day limit though, make sure that's right. No matter what you use as a third party, their is always the risk of charge backs. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. You only benefit from s75 protection with a credit card because they offer ‘credit’ and debit cards don’t. Stay on them. It's safe to say they are just shipping their products from china en masse, and marking up the price 3 fold. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. I contacted my method of payment and told them about the reservation and everything. It won't have any affect on your credit score or history. You may occasionally see someone refer to a merchant "disputing a chargeback. Tried to prove it wasn’t us from our AMEX card but they don’t understand. Membership provides significant benefits, including unique rewards, advantageous pricing options, excellent customer service, and numerous travel-related amenities. You might have seen my post a few days ago about my new equipment that I bought through Alibaba and imported from China. Goods get send to their country. Upwork will try and fight the chargeback on your behalf, but whether they will be successful or not will depend mainly on what reason the client gave their bank. 8 comments. The last thing you want is to be running a small business online and be unprepared for an onslaught of chargebacks. If it hasn't been delivered, you need to contact the shipping agent immediately and cancel delivery. Once your claim has been submitted, you can check the status of your claim in the mobile app or on your computer. ago. Be aware that they will almost certainly close your account after that. They will hit back with a rebuttal to the chargeback and the bank will take the evidence and. I paid via trade assurance and opened a dispute in April 2022 which is still open. Reversing the charge means that none of this ever happened, you conducted no business through alibaba. You almost definitely won't need to provide any evidence; AG is going to receive so many chargebacks (if they haven't already) in the near future that the banks are going to eventually have them flagged in their systems. Unfortunately adidas won’t do anything and tell you to work with fed ex. The bank will side with Amazon every time. After they got my money, the seller does not talk to me, and completely ignores my message. The bank usually sides with it's customer, to provide a good experience for them, especially longer term clients. Touchgrasseatass • 1 yr. View community ranking In the Top 1% of largest communities on Reddit. I ordered a pair of adjustable weight dumbbells on March 3rd for $400 ($100 per dumbbell, and $200 for shipping due to the weight of the products). Input your full name and bank information. Should I tell them to not bother shipping it and wait for what Alibaba. Posted by u/zarx - 4 votes and no commentsFollow-up edit: I would recommend buying something new from a reputable distributor such as Compass Mining, you should see an ROI calculation in the 200-300 day range, that is usually how these miners are priced at the current moment. The merchant's only recourse after the second chargeback is to initiate arbitration of the dispute by the card association. They have not been very responsive. Need some advice on a dispute with Alibaba seller . The service or merchandise was delivered as described. We install everything and make it fit as best as possible, for being a cheap knockoff. . When they arrived, they had stains all over them and were completely different than the samples we received. a. They cost me about $40 each through AliBaba. I did exactly what you have done- attached the conversation we had, the delivery confirmation & the review she left me (side note: why do people communicate so extensively when they know they’re. 2. Still, others use the two terms interchangeably. Main reason is people are living in fantasy world, trying to 'try' things in home, despite it's against common sense and our terms. • 2 yr. American Express, a leading financial institution, offers a wide range of services including credit, debit, and charge cards, complemented by various travel-related services. My package arrived in my city at the local post office (USA) on 06-03. Simply just say you’ve sent the item back that’s all what they ask you to do and return it and provide tracking then they’ll release the funds like they have with me. Select the transaction, then select the Dispute this transaction link and follow the instructions. If you bought a flight with the terms and conditions specifying that it’s not cancellable, the merchant doesn’t need to allow cancellations. The community for Old School RuneScape discussion on Reddit. An unauthorized claim usually won't be honored more than 90 days after the transaction date but there are exceptions. by jfduke3. Do not pay in full at once 2. com trade partner, our security team has already begun processing your case. Always get it inspected if it is a large $ shipment. I work for one such company currently, and as soon as a chargeback is processed, their account and the credit card used for the purchase is banned from making any further purchases, but. We have never lost a “unacceptable” product chargeback due to this set up. Touchgrasseatass • 1 yr. Got scammed. Hit File a Chargeback; Provide the transaction details; Confirm your information and finalize your request; With this done, DoNotPay can help you write a dispute letter to your bank. If you have a linked bank account, they will first take out any money in there. I've looked at the. Hi, I was wondering if anyone can offer some advice please. I just don't want to get taken either, and my business is entirely bootstrapped so every penny counts. Even though I've presented a written document. And if, after carefully checking the bank statement or bill, you still. even after the chargeback is closed, they want bank. Honestly with how they did this delivery and lied about the signature being required. Essentially they review all your transactions and will give an “approved” or “declined” decision. All 3 they’ve kept the items and the full refund. Chargeback reason is usual 'not what expected' crap - these chargebacks are quite innacurate, since they have all pre-defined reasons and such. ago. Remember to: Keep it concise (no flowery language or unnecessary details). Yep, I started using Sale Samurai last month, and it has helped a lot. They have a Shopify plugin as well. In October my sister and I had a hostel booked in Munich with a 9am check-in time. The seller put a fake tracking info showing completely different. ago. Hello everyone I really need some help with this. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. It's also important to notate on your listing something like the following: Disputes and Chargebacks: All disputes must 1st be addressed between host and guest. Of the latter category, lost two disputes - both via AX - in the past 10-12 years. They call the bank and say they didn’t but those. Chargeblast. Poor quality goods, outright scams, delivery problems, and the like are a reality, just as with all marketplaces. View community ranking In the Top 10% of largest communities on Reddit. It should only be a last resort and if you don't want your account back. I really recommend you to employ an agent to do source and do quality checks in China for any of your sourcing needs. So, the buyer should send additional information, such as reports, good quality analysis, and solid visual proof. Had a guy steal $2k from my through a chargeback about 5-6 years ago. 8. You need to report your card as stolen, not wait to file a charge back. you work it out with the supplier. But if you used PayPal's dispute/claim process and the merchant/seller responds to the dispute/claim then you'd most likely lose. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. Stripe is a scam. Customers want. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. To help you do that, here’s our credit card company insider’s guide to the top 10 reasons why your chargeback will get rejected. I purchased eight customized bobbleheads made to look like my friends. When people realize, they often go chargeback through their bank. Huge buyer traffic: more than 40+ million active B2B buyers sourcing on Alibaba. Have you contacted your credit card provider? It might be a little long for a chargeback but maybe not; you may also have an extended warranty through the card that can be helpful. "The chargeback process, as outlined under US law, applies only to payment card transactions. It’s going to cost over $2k to send back. Reservation total $2000. Contact microsoft before your resort to any chargeback, even. ago. Not sure if anyone else has said this yet but a chargeback is NOT a refund. Hi Matthew Our anakin EP3 saber is out of stock for a while, but we got good news yesterday that the saber will back to stock within a week. In this case, Alibaba asked for additional evidence to prove the buyer was correct. 01. We’ve lost $3k alone in those 3 chargebacks, another $2k to be lost on remaining open chargebacks. Some providers like Stripe count chargebacks against you even if you "win" and get your money back. Therefore, if you believe a payment is fraudulent, refund it. How does amex take care of these matters? If they did a chargeback then it would typically go under investigation. You need to call someone at pay pal and figure out what you can do in this situation and why they are charging back you. ago. gov means it’s official. Got my money back through credit card chargeback. • 2 yr. They gave me a provisional credit in the meantime. Open a dispute and select something like, received wrong or faulty item. Buyer to pay extra 325usd for boxes and pick up by 31-12-21 F) Additional money paid. First, reach out to the company that sold the product or service to you. What happens to VAT from July 1, 2021? In light of the VAT reform plan that the European Union adopted in 2015, it was agreed that all products imported into the EU as of July 1, 2021 will have to pay VAT in their respective countries. This can be tempting for merchants who are sick of dealing with chargebacks. The only people who win out of chargebacks are the card issuers and fraudsters. Just an FYI if you want to source some GPU's from Alibaba. Affiliate twitch. Please wait 3-20 business days to check the bank statement. Join for free Messages Orders ErikMalik. This is a type of fraud called “friendly fraud” when people file chargebacks on legitimate purchases. Alibaba (BABA-1. Cash app has already taken money out of my bank account, and the buyer is neither responding to my texts nor picking up the calls. You need to report your card as stolen, not wait to file a charge back. By Natalie Kainz. The funds will be added back to your account, and after seven days, you will be able to withdraw the funds. I opened a dispute with Citi and they initially denied my request stating that the goods would be received. Long story short, check-in never occurred; we waited hours as our check-in time kept getting pushed back and back, we were told 10, then noon, then 1, then 2, then 3, then 5. AliExpress is good for smaller purchases (also good for bulk) and more consumer focused with an ease of shopping and purchasing stages. Yes, my reason for chargeback was item not received. PayPal covers unauthorized purchases for chargebacks. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. Yeah, I'm not trying to defend coinbase. Explain the issue. If the tracking# was uploaded into the PayPal transaction at the time of the sale, it remains "trackable" for exactly 6 months. It sounds like you're concerned with quality, which is a perfectly acceptable reason to chargeback. I sell online and I’ve had it done to me. They're unlikely to investigate further into why you did that and just ban you. I figure Airbnb will ban me, kill my account, and fight it. Anyone have a successful chargeback with their bank? More specifically, Bank of America? For context, I signed up for Sinemia October 2018 and paid for a full year. Also they wouldn't sue me because they are most likely in their teens to early twenties. I escalated the dispute and it sat in my list for about A MONTH with absolutely no updates whatsoever so I decided to just bring it up with my bank and. The transaction fee is alibaba themselves taking their cut. Some details: Price to produce a unit is roughly $13 (give or take per SKU) not including packaging. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. Sue them. In addition to said above, it's also tecnically illegal to charge back if you received the goods. After 4weeks of dispute, uploading evidences and all, the battle is lost. This is just venting and sharing but I’m 10/10 losing chargeback cases and not one of them has been legit. It took about 3 months but they did a full refund and no they didn't ban my account. The case with PayPal was closed on December 15th, 2022. The pop up shop has been going for a month and a half and today's the last day. Collections agencies often charge 20-40% of what they collect. Still, others use the two terms interchangeably. ) A great mention by u/Revelation2106 about chargebacks in the UK, it is similar in the US, here. 61%) became one of the most talked about tech stocks on Reddit's WallStreetBets subreddit in early October, according to the latest data from. Man_of_the_Rain • twitch. I reached out to tebex and let them know I opened the chargeback, they told me charging back could result in me being banned so I let them know I would. So I'm trying to see if anyone has had an experience where Stripe has told them about appeal/allowed appeal, or if they just say "sorry, you lost the chargeback, that's that. Coinbase had a lot of time to work with me but instead, their customer service didn't really seem to care (were very rude on the phone and email messages just copied and pasted auto responses). A woman's weekly trip to her local Subway in College Park, Georgia, turned into a financial fiasco when she was charged $7,112. Not that my sales increased dramatically because of it, but I sure as hell have been selling more more I ever did before. Citigroup Inc. ago. I paid a deposit of $650 covered by Trade Assurance. So I then searched online all over reddit and came to the conclusion that talking to my bank and requesting a chargeback was the best way which they did in under a week of speaking to them. What are the chances I'll get banned? Issues & Disputes. With these codes, EMV 3DS ensures that the chargeback liability is shifted away from the merchant and back to the. Since you seem to know who the seller is, you can go to their shop, click on Contact Seller and send a Convo. Alibaba said Tuesday it will split its company into six business groups, each with the ability to raise outside funding and go public. -Number three, monetize the value of non. I messaged them and they said that I can just submit feedback. You can try to reach out to fb support and explain what happened and most likely they reimburse you but it can take up to 3 months. Do not use western union or any of the others until you have established business and trust with your supplier. He waited until the very last moment that he could charge back, and did so (I'd probably guess in the range of $30,000-$40,000 in total). Capital One denied the chargeback, claiming we didn’t provide the right evidence. Share this graphic on your website or blog. This is why when one recieves steady donations, is to keep a set amount of money In the E-Wallet so it covers the charge backs for at least 14 days. Yep, I started using Sale Samurai last month, and it has helped a lot. The customer's credit card company / bank makes the determination on the chargeback. Specify the merchant and provide information about the transaction you want to dispute. And the evidence here is not that clear. Hey all, if a merchant attempts the delivery but it gets sent to the returns centre because the delivery failed due to incorrect address (even though i haven’t had this issue with any. I've never done a chargeback but I don't want to make a bad situation worse for anyone over $50. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. , an s19 goes for $10k, NOT $1k that is found on Alibaba. I hope you can still contact your credit card company and do a chargeback on this order. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. If they convince your bank of such, that money will be taken back out of your account. For example I bought item on alibaba using my paypal account which debit card are linked, then I requested a chargeback to my bank issuer. I did not make payment through the Alibaba website but through an offline bank wire transfer. • 2 yr. Unfortunately the credit card payment was denied by the bank, and therefore my account was not opened. " In this context, the word dispute. It could be fair to consider a dispute as the first stage in the chargeback process. I know people that were contacted by a collection agency through paypal chargebacks with a pearl shop ban. Stop by a few days later again and pick up a copy of the report. When you can support a rightful claim with evidence, the odds of winning the dispute are on your side. Personally, I never had a bad experience and ended up finding my supplier there. • 1 yr. /chinabuyer is a good place to find an agent that will work. They said up to 21 business days for a refund. OldSkoolDj52 • 2 yr. Best Practices - Sourcing from Alibaba. You can absolutely get banned by getting a google/apple store refund. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. Ali baba dispute team is a joke. So earlier this year I place a chargeback against a purchase made from alibaba. Open a dispute and select something like, received wrong or faulty item. I sold this guy a gaming rig early February. AliExpress is a China-based online store and a part of the huge Alibaba Group. Chargeback timeframes are actually 120 days from the date of the charge (at least with Visa), anything less may be a card issuer decision. If the dispute is valid, you will be asked to respond. com buyers are from more than 200+ countries and regions. They have a Shopify plugin as well. If they still deny it at that point, then definitely do a chargeback through your bank. Have your tried contacting microsoft support and see if they can cancel your subscription and give you a refund or partially refund for your unused time. I needed a new mechatronics for my vehicle, so I purchased from a company that supposedly remanufactures the units I paid 877 dollars and it was shipped to my residence. I have tried appealing numerous times to do a. Try to avoid charge backs at all costs. Trade assurance is pretty worthless. They simply got AMEX to rebill the account for the amount in question after you disputed it after they submitted information and AMEX determined it was valid, though AMEX do allow you to reopen the dispute, and if you have anything else to say or add. I've already waited three days without a working furnace, I think I'm going to go ahead and have it fixed by someone else. They can't charge back what was refunded. . Only the quotation. They held her money for 6 months. com experience is a phenomenal success. Duplicate charge. View community ranking In the Top 10% of largest communities on Reddit. Poor quality goods, outright scams, delivery problems, and the like are a reality, just as with all marketplaces. There are several different types of. Offline order disputes. If you file a chargeback complaint the card issuer will contact the merchant and give them an opportunity to respond. WebGuyUK • 8 min. It's called fraud and you may actually get prosecuted and go to jail/pay huge fine if you get caught. Long story short the aluminium bottles weren't fit for purpose as they rusted with anything inside them. Timing a charge back disputes a transaction (and undoes a transaction) but it does not determine who is legally liable for an expense. Ridiculous decision on Alibaba's dispute. I was unaware that the chargeback would lock my account and I needed access to be able to buy/sell/trade my account. VRBO has a chargeback team. Thank you. Update: REFUND DENIED! The Alibaba refund claim response is below. Yes, you will get your money back, but you will absolutely get your Google account severely restricted (with the inability to pay) or even closed. We get our money back plus the $15 chargeback fee. I own a small business and this holiday season I opened a small holiday pop up shop at a market.